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CUSTOMER SERVICE (SHIPPING COMPANY)

Customer Service

1 to 2 Years

Doha, Qatar

December 26 2021

Company : CUSTOMER SERVICE (SHIPPING COMPANY)

Employment Type : Full time

Company Details : We – SPACEFERRY LOGISTICS have established ourselves among the foremost companies providing complete logistics solutions and freight management & forwarding. Spaceferry as a freight forwarding service provider are intended to provide precision services like Custom Clearance for Import and Export consignments. We arrange clearances under various schemes. We also arrange Sea Freight Forwarding Service, Air Freight Forwarding Service, Transportation Services, Insurance Services, Door to Door Logistics Solutions and trading of used containers. At Spaceferry Logistics, we offer a whole range of customized services in the field of clearing and forwarding. We strive to address our valuable customers’ demands, and to give them utmost satisfaction by providing personalized quality service of our committed staff and economical charges. We understand customer needs in international trade in the competitive world.
With a collective utilization of our worldwide network of offices and associates, we are well capable of meeting the diverse needs of today’s demanding business needs in the competitive markets.

Job Description

Tracing and Tracking of shipments
Monitoring freight to ensure account parameters are being met and delivered on time
Communicating with freight management carriers and clients
Proof of delivery and shipment status
Managing customers - both suppliers and vendors
Troubleshooting and resolving problems
Finding opportunity for additional sales and up selling to current customers
Responding to customer inquiries via phone and email in a timely manner
Updating and entering in all information in the Transportation Management Database
REQUIREMENTS:
 
1-2 years of customer service experience
1-2 years of prior experience in Transportation and Logistics
Prior experience with Transportation Management databases is not required but preferred
Excellent verbal and written communication skills
Professional and service oriented
Strong Analytical, problem solving, and decision-making skills
Detail oriented and accurate
Ability to prioritize tasks
Multi-tasker
Works well in a team environment
Computer/Tech skills are a must

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